Shipping Information:
At Susegad Stays, we are committed to delivering a seamless and efficient shipping experience for our valued customers. Here’s everything you need to know about our shipping process:
1. Booking Confirmation:
- Upon successful booking of your villa through our website, you will receive a confirmation email containing all relevant details of your reservation.
2. Pre-Arrival Information:
- To ensure a smooth check-in process, you will receive pre-arrival information via email, including directions to your booked villa, key pickup details, and any additional instructions for a delightful stay.
3. Contactless Check-In:
- Our check-in process is designed to be hassle-free, providing you with a contactless experience for added convenience and safety.
Returns and Cancellations:
We understand that plans may change, and flexibility is crucial. Here’s our policy on returns and cancellations:
1. Cancellation Policy:
- Should you need to cancel your reservation, please refer to the specific cancellation policy outlined during the booking process. We strive to provide fair and transparent policies tailored to different villa options.
2. Refund Process:
- Refunds, if applicable, will be processed in accordance with the terms of your chosen cancellation policy. Please allow a reasonable processing time, and feel free to reach out to our customer service team for any assistance.
3. Modification Requests:
- If you wish to modify your booking dates or any other details, contact our customer service team as soon as possible. We’ll do our best to accommodate your requests, subject to availability and any applicable terms.
4. Contact Us:
- Our customer service team is available to assist you with any shipping-related inquiries, return requests, or modifications. Feel free to reach out via email at [email protected] or through our Contact Us page on the website.
At Susegad Stays, your satisfaction is our priority. We aim to make your booking, shipping, and returns experience as smooth as your stay in our handpicked villas. Thank you for choosing us for your vacation retreat!