At Susegad Stays, we understand that travel plans may change, and we strive to provide a fair and transparent cancellation and refund policy. Please read the following information carefully:

1. Cancellation Deadlines:

• The cancellation deadlines vary based on the specific villa and package booked. Please refer to the terms provided during the booking process for accurate information on the cancellation deadline applicable to your reservation.

2. Refund Eligibility:

• Refunds, if applicable, are subject to the terms of your chosen cancellation policy. Eligibility for a refund may depend on factors such as the time of cancellation, the specific villa or package booked, and any additional terms specified during the reservation process.

3. How to Cancel:

• To cancel your reservation, please log in to your account on our website or contact our customer service team at [email protected]. Be sure to provide your booking details, and our team will guide you through the cancellation process.

4. Refund Processing:

• Once your cancellation is confirmed, the refund process will be initiated in accordance with the terms of your chosen cancellation policy. It will take minimum Three (3) working days and maximum Seven (7) working days to complete the refund, and the refund will be issued using the same payment method used for the booking.

5. Non-Refundable Bookings:

• Some bookings may be non-refundable or have specific cancellation terms. Please review the terms carefully before making your reservation. Non-refundable bookings may not be eligible for any refund, regardless of the cancellation timeline.

6. Modifications:

• If you need to modify your reservation dates or make changes, please contact our customer service team as soon as possible. We will do our best to accommodate your requests, subject to availability and any applicable terms.

7. Contact Us:

• For any questions or assistance regarding cancellations and refunds, please reach out to our customer service team at [email protected] or through our Contact Us page on the website.

Note: The terms and conditions outlined here are general guidelines. For specific details regarding your reservation, including cancellation deadlines and refund eligibility, please refer to the information provided during the booking process.

At Susegad Stays, we value your trust and aim to make the cancellation and refund process as straightforward as possible. Thank you for choosing us for your vacation, and we look forward to hosting you in one of our exceptional villas.